Offering You Experience You Can Trust
The professionals at Faulkner, Williams, & Wilson, Inc. represent over a century of insurance expertise. Contact us to find out how we can personally design your insurance program to fit your individual needs. Service First is our commitment to provide our clients with a clear understanding of our agency's service standards.
Faulkner, Williams, & Wilson Inc. Service Standards
Service First is our commitment to provide our clients with a clear understanding of our agency service standards. You have a right to expect prompt response to your protection needs and we commit to you our service standards:
Claims Processing - All Claims will be forwarded to your insurance company the same day they are received.
Claim Follow-up - We will contact the insurance company for verification within 48 hours.
Certificates of Insurance - Certificates will be sent the same day requested and days prior to renewal.
Binders - Binders will be sent out the same day requested.
Renewal Review - Your account manager will review your account prior to renewal date.
Policy Changes - Policy change requests will be processed within two (2) working days.
Phone Calls - We will return all phone calls the same day received and hope to avoid "phone tag." Voice mail messages are updated daily.
Automobile ID Cards - Forwarded to client same day as request for new/additional automobile is received.
Based upon the complexity of your insurance needs, your account manager will contact you to determine the minimum number of visitations they will make to keep current on changes in your business and/or personal insurance.